Privacy Policy

This document applies to kinerva.online, orders placed on this store, and inquiries you send us. It does not apply to external websites linked from here, as they have their own policies.

The data controller is Kinerva Nutrición Funcional S.A.S., located at Carrera 21 # 53-42, Teusaquillo, Bogotá, D.C., 111311, Colombia. For any requests regarding your data, you can contact [email protected] or call +57 319 745 7762.

We only request what is essential to fulfill the purpose specified in each section.

3.1 Information you provide directly

Your name, shipping address, email, and phone number when you order your gels or formulas, as well as the text of your questions or reviews. We keep them for the duration required for fulfillment and statutory tax obligations; conversations are retained for a maximum of 3 years from the last contact.

3.2 Payment and transaction data

Order reference, purchased items, costs, selected payment method, and shipping status. You never enter banking passwords or card numbers on our site. This information remains archived for the statutory accounting period.

3.3 Automatically collected information

IP address, browser, device used, visited pages, referral source, and access time, recorded by the server and the cookies detailed in our policy. These are stored for 30 days in server logs and up to 14 months in statistical summaries.

3.4 Marketing and advertising data

The ad, campaign, or referral link that brought you here, saved solely to attribute the visit to that action. It is retained for a maximum of 90 days.

3.5 Data provided by third-party partners

Parcel status updates sent by the courier and payment confirmations issued by the payment provider, linked to your order.

3.6 Children

This store is not directed at minors under 18 years of age. We never knowingly collect their data; any parent or legal guardian may request immediate deletion by writing to [email protected].

Providing your name, delivery address, email, and phone number is essential to deliver your parcel and keep you updated on its journey. If missing, we cannot prepare the shipment. Any other details are optional.

• Preparing your recovery products, issuing the invoice, arranging delivery, and handling potential returns or refunds.
• Answering your questions about muscle formulas and notifying you of parcel status via email or SMS text message.
• Protecting the digital platform, preventing potential fraud, and understanding general user interaction with the site.
• Sending promotional offers only when you have explicitly requested them; every newsletter includes a direct unsubscribe link.
• Complying with statutory duties established by authorities, including the retention of accounting records.

We never sell your data. We only share it with the partners listed below, bound by strict contracts to follow our instructions.

6.1 Payment processing

The provider handling your chosen payment method receives only what is necessary to process the transaction and confirm payment.

6.2 Shipping and fulfilment partners

The delivery company receives your name, address, and phone number to deliver the parcel to your door and notify you of any delivery issues.

6.3 Service providers

Web hosting services, email delivery platforms, and customer support providers process data on our behalf.

6.4 Advertising and analytics partners

Analytics and advertising tools, placed only with your prior consent, share browsing patterns with their operators in accordance with the Cookie Policy.

6.5 Legal and regulatory disclosures

We will disclose information if required by law or to protect our legitimate rights against claims relating to a purchase.

6.6 Business transfers

In the event of a transfer, sale, or merger of the business, customer information will be transferred to the new ownership while maintaining the same level of protection.

Some partners may operate outside of Colombia. If so, we rely on adequacy decisions or standard contractual clauses to ensure the same privacy safeguards.

Under Ley 1581 de 2012, you have derechos del titular (habeas data).

8.1 Access, rectification, erasure, and portability of data

You have the right to review what data we hold, correct errors, request its deletion, obtain a structured copy, restrict or object to its processing, and withdraw previous consent. Revoking consent does not invalidate any processing carried out previously.

8.2 Marketing choices

Every commercial message includes a one-click unsubscribe link. You can also disable analytics and advertising cookies at any time from the settings panel.

8.3 Exercising your rights

Send us a message at [email protected]. We may request proof of your identity, and we will respond in less than 30 days. You can also file a formal complaint with the relevant supervisory authority in Colombia.

Our website operates with secure HTTPS encryption. All purchase information is stored on access-restricted servers, available only to staff and service providers essential to fulfilling the service. We never store or request bank card details.

Purchase records and invoices are kept for the period required by accounting regulations and then destroyed. Customer support inquiries are retained for up to 3 years after the last communication. Technical server logs are deleted after 30 days and aggregated statistics after 14 months. Consent for promotional emails remains active until you decide to opt out.

Links to external websites, social networks, or payment gateways lead to platforms with their own policies. We assume no responsibility for how they handle your information.

We update this text if our internal procedures or legal requirements change. The currently valid version is the one published here, with its revision date shown at the top.