Frequently Asked Questions
Clear answers about orders, delivery times, guarantees, and the return process.
how to choose supplements for muscle recovery
Identify whether you need to replenish minerals after sweating or support nighttime muscle relaxation. Magnesium bisglycinate and clean electrolytes cover the basic needs of most athletes. For discomfort caused by mechanical load, a topical gel with arnica is the ideal complement.
what ingredients do kinerva products have
We use chelated magnesium bisglycinate, tart cherry extract, mineral salts, and botanical macerations of arnica and menthol. None of our products include refined sugars, chalk fillers, or industrial food colorings.
how to take magnesium bisglycinate
Take two capsules a day with a glass of water, preferably with dinner or thirty minutes before resting. It does not cause stomach heaviness thanks to its bond with the amino acid glycine.
how can I pay for my order in bogota
We accept cash on delivery when you receive the package at your address and direct bank transfer. We do not process card payments or installments on our website.
do you deliver to apartments without an elevator
Yes, courier staff go up to your door as long as the complex or building access rules permit it. We ask that you have the exact cash ready if you chose the cash on delivery option.
how does a product return work
You have 30 days after delivery to request a return if the item remains unopened, with its security seal intact, and in the original box. The return shipping cost is the customer's responsibility, unless we sent the wrong item.
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